Shipping Policy

Shipping & Processing Time

Orders in the GCC are usually fulfilled and shipped within 7-10 business days (M-F) of purchase. Items delivered within the UAE can be delivered same day, next day or within 3-5 days(Standard Shipping) depending on the shipping time chosen on checkout. International orders may take longer, details of which can be found in the shipping tab on the product page. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.

Shipping & Handling

We offer free shipping on all GCC orders for orders over $40(147 AED). You will receive an email with tracking information and an estimated delivery date once your order ships.

Tracking Your Order

You can track your order online at by following these steps.

  • Log in to 'My Account' at
  • Click on “Track Order” button next to the order you want to track.
  • Scroll to the bottom on the order detail page to see the current status.


TROVEA reserves the right to cancel any order without any explanation, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

Images & Representations of Products/Services

Product Images are indicative in nature. Actual Product may differ from the image. Please refer the product specification for the product.

Contact Us

For any other questions, please speak to our customer care team at –
+97144516059 or e-mail .

Please have the below information ready before you call customer care or mention the following information in your email:

  • Order Number / Registered E-Mail Id
  • Product Name
  • Pick-Up Address